COMMON QUESTIONS
Good questions. Clear answers.
The essentials on kits, compatibility, shipping and installation.
Does a kit include a battery?
No. None of our gate operator kits include a battery. Confirm the battery type and charging requirements for your chosen setup before installation.
What is the difference between the 5W and 10W kits?
The confirmed packing lists are the same except for the solar panel. Both include a control box, actuator, weld-on bracket and hardware, two transmitters and one 300MHz receiver. The 5W kit is $1,699.00; the 10W kit is $1,799.00.
What makes the Premium Kit different?
The $2,195.00 Premium Kit includes a 25W solar panel, Victron charge controller, LiftMaster 850LM receiver and two programmed 811LM remotes with the American Armor operator and control box. The Gate Guy assembles, configures and bench tests the package. Battery and field installation are separate.
How long does delivery take?
The normal estimate is 3–5 business days: one business day for processing and 2–4 business days in transit, Monday–Friday, using a 2 p.m. Central order cutoff. This is an estimate rather than a guaranteed arrival date.
Is shipping free?
Standard shipping is free within the contiguous United States except in-ground pedestals, which have a $65 shipping charge per pedestal. Alaska and Hawaii require a shipping quote before payment.
Will this remote or keypad work with my operator?
Match the receiver model, frequency and code format. The operator brand or frequency alone is not enough to establish compatibility. Send us the receiver and accessory model numbers if you need help.
Is on-site installation included?
No. Equipment purchases do not include on-site installation. The Gate Guy’s South Central Texas installation services are arranged separately. Final travel limits, obstruction settings and safety-device tests must be completed on the installed gate.
Can I return equipment if I change my mind?
Standard returns are for defective products only; normal change-of-mind returns and exchanges are not offered. Contact us before returning any item. Discretionary exceptions require written approval and may incur a 20% restocking fee plus return freight. See the full shipping and return policy for terms.