Shipping & returns

Defective products and warranty support

Returns for defective products are handled through our return-authorization and applicable manufacturer-warranty process. Contact us before returning equipment so we can confirm the next steps and return address. We do not offer standard exchanges; any replacement covered by an applicable warranty is handled as a warranty remedy.

No change-of-mind returns

All products are excluded from change-of-mind returns. We do not accept returns because a customer no longer wants an item or changes their plans. Confirm compatibility and included components before ordering; contact us if you need help choosing.

Authorization and discretionary exceptions

Contact us before returning any item. No return is accepted without written authorization. If we approve an exception, we provide the return address individually with the authorization. Do not send merchandise to our mailing address or the manufacturer without instructions.

A discretionary exception is not guaranteed. Request an exception within 14 calendar days of delivery. Any approved merchandise must be received within 14 calendar days after authorization, unused, uninstalled, unaltered, complete and in its original packaging.

20% restocking fee for approved exceptions

If we approve a discretionary return exception, a 20% restocking fee applies to the merchandise price, excluding tax and shipping. The customer pays insured, tracked return shipping. Separately charged original shipping is not refunded where permitted. Seller fulfillment errors and legally required remedies are exempt from this fee and customer shipping charges. This policy does not remove applicable manufacturer warranty rights.

Damage, incorrect items & refunds

Report visible shipping damage, missing components or incorrect items within five business days, with photographs. Keep packaging. This reporting request does not eliminate latent-defect claims, equipment warranty rights or statutory remedies. Approved ordinary refunds are issued to the original payment method within ten business days after receipt and inspection; required delay-cancellation refunds follow applicable legal deadlines.

U.S. shipping only

We ship only to the 50 United States and Washington, D.C. No U.S. territories or international orders are accepted. Free shipping is included within the contiguous 48 states and Washington, D.C., except in-ground pedestals ($65 shipping each). Alaska and Hawaii require destination-specific shipping quotes before payment. Tracking is provided after shipment.

Estimated delivery: 3–5 business days

For standard orders within the contiguous 48 states and Washington, D.C., allow one business day for processing and 2–4 business days in carrier transit. Orders placed by 2 p.m. Central Time, Monday–Friday, enter processing that business day; orders after the cutoff enter processing the next business day. Business days exclude weekends and public holidays. Delivery dates are estimates. Alaska and Hawaii delivery estimates are provided with the destination-specific shipping quote.

Cancellations

Contact us before shipment to request cancellation. We will confirm whether fulfillment can be stopped. A cancellation request is not a confirmation. If an order has shipped, the no-change-of-mind-return policy applies. If a supported shipment promise cannot be met, applicable delay-consent and cancellation/refund procedures apply.

Equipment and installation

Online purchases cover the listed equipment only. Applicable manufacturer limited warranties govern equipment coverage, exclusions and claims. Installation, troubleshooting visits and installation labor are not included in the online equipment purchase. Any installation through The Gate Guy is separately quoted and contracted; any installation-labor warranty must be stated in that separate agreement.

Contact: (830) 402-8434 or sales@texasgateguy.com.